FAQ

How to Register?
Before you start shopping, you need to register yourself with us and give us information that will allow us to communicate with you regarding your transactions.   Registration is very easy with Star Eye Glasses.  When you click on link you will reach a sign in page.

How do I place an order?

You can log into your account online and you will be able to see the status of your order. You may also contact our customer service via email at  customer.support@stareyeglasses.com

How do I read my prescription?

On a typical prescription, you will see two sets of rows. Most of the time top portion is for your OD or right eye while the bottom portion is for your OS or left eye  

For Distance correction, there should always be a value under Sphere and most of the time it is negative. Its abbreviation is 'D.V.' which stands for Distance Vision.  

For Reading-only correction, there should always be a value under sphere and most of the time it is +ve If there is a value under Near Vision (N.V., N.V.O.) then enter the power in the BOTTOM half of the form and leave the ADD power blank or ("0.00").
For astigmatism correction, please note that that Cylinder (CYL) and Axis are always provided together.
For any value of Cylinder there should always be a value for Axis. Some doctors use positive(+)cylinder &
some uses negative (-), there is a big difference between the two so please pay close attention to the +ve
& -ve signs. If you don't have astigmatism correction, doctors might just leave it blank or Simply SPH or       
DS which means Sphere or Diopters Sphere. Axis should be from1-180 degrees, if you see a value like '5' under axis, this is also the same as '005' or '5 degrees'.
Eye Doctors will sometimes leave out the decimal point on the Sphere, Cylinder and Addition.Forexample
-25 or +175, this is understood -0.25 and +1.75.
Very importantly, pay close attention to plus and minus sign as this will greatly affect the lens. If there is anything on the prescription you are not familiar, please call our Customer Service and we will be happy  to assist you.

What is my pupillary distance (PD), and how do I obtain it?

PD,or pupillary distance is the distance from the center of the pupil (the black spot in the eye) of one eye
to the other. This measurement refines the positioning of your lenses within the frame you have chosen. It can be provided in minutes by your optician or doctor, and so we recommend that you ask for it when you have your vision checked. Alternatively, you may ask someone to measure it for you but advise them to be at about an arm's length away from you.

What type of frames do you sell?

We offer a variety of plastic, metal, memory or flexile (bendable frames that retain their shape), titanium, designer and sports frames. All of our frames are hypoallergenic and come complete with complimentary case and cleaning cloth. For a complete list please click on our online catalog.

I do not have a prescription, I would just like the frames. Can I get non prescription lenses fit into the frames?

Absolutely, on the personalized page, please click on the 'Fashion only' box and we will send you the frames with non prescription lenses .

Do you offer children’s frames?

Currently, we don't offer frames for 12 years old children and below. For children in this age group, we still recommend them to have a consultation with an optometrist.

Do you offer prescription sunglasses?

Definitely! We suggest you to select of a frame of your choice and make sure to click on the 'Tint' option on the personalized page.

Do you offer photochromic that changes color indoors and outdoors and vice versa?

Yes, we call it Photochromic. When you are indoors, the tint will be very light. And when youareoutdoors, it will get dark depending on the direct exposure to sunlight. Please be advised that these lenses do not get as dark as a typical sunglass.

Can sports frame be with prescription?

Yes, absolutely, our entire sports frame has inner and outer lenses. The inner lenses are designed especially for prescription. Bifocals and Progressive features can also be applied on some of the frames. However, we don't advise to put on tint or photochromic on the inner lenses as the outerlenses is already tinted

What are the lenses made of?

We use lighteight CR39 and Polyxcarbonate plastic lenses. Our standard lens is 1.499 index. We also offer 'thin-light' and 'Ultra thin' lens upgrades.

How do you divide the distance and reading portion on bifocal progressive lenses?

Normally, the division is 60% of the lens height for distance and 40% of the lens height for reading. But of course, you are very much welcome to inform us your preference in division. Please include a note on the order form or call us as soon as you place your order, we will make sure to note it on our end.

What type of bifocal lens do you use?

We use Flattop 28 for all our bifocal lenses

Do you offer prism and trifocal correction?

Currently, we only offer single-vision (Distance only or Reading only), bifocal and progressive correction only. We don't offer prism trifocal correction.

Do you sell lenses alone?

No, we offer our lenses with our frames as a whole package.

How long will my glasses take to prepare?

Your prescription information was provided completely. You can expect to receive your new glasses within 14 business days - directly to your door (...it usually takes much less...).

What are the shipping methods you offer?

For courier, we are availing the service of the DHL, you will get your order within 7-15 Business days. With this service also, you will get a tracking number which will be sent to you via email.

What if entered some information incorrectly?

Make sure you write down your order number, contact us within the hour of ordering and email us at customer.support@stareyeglasses.com or call us at +91-751-4043354 make sure we have your correct prescription.

What if my frames need adjustment after I receive them?

We suggest walking into a nearby optical center, in most places they will be happy to assist you free of charge.

What are the available methods of payments?

We use Pay Pal security to securely accept Amex, Visa, Discover, MasterCard and all Pay Pal Payments.

Is payment page secure?
We have chosen the best e-commerce service in the industry& guarantee secure payment processing.

Can I get a sales invoice?
Yes, you can request this from our customer service & we will be happy to email you a copy of the invoice.

What is your return policy?
All Frames except Designer Brands and Sports frames. – Within 10 Days upon receipt of order, customer should advise our customer service representatives
by email or phone. In the event that a replacement is requested, we will process a ONE-TIME replacement with corresponding charges. Refunds is subject to a restocking fee. For details of the charges and policy, please refer to our Shipping and Returns page. DESIGNER FRAMES (Brand Names) and SPORTS FRAMES are NOT included in the Return and Refund Policy.